hbeej's Privacy Policy

hbeej collects only the information needed to provide you with a safe, reliable, and improved service. We do not collect any unnecessary or excessive information.

1.1 Information You Provide Directly

When you open an account or carry out transactions on our platform, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Payment details (bKash, Nagad, Rocket, or bank account information)
• Copies of documents required for identity verification (such as a national ID card or passport)
• Any customer support messages or requests you submit

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system you are using
• Date, time, and duration of visits to the site
• Page views and navigation patterns
• Cookie and session data

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes verify information through trusted third parties. Any information obtained through this process is stored in strict compliance with security regulations.

hbeej uses the information you provide only for the following legitimate purposes:

1. Account management: Processing the information needed to open, verify, and keep your account secure.
2. Transaction processing: Safely completing all financial transactions related to deposits, withdrawals, and bonuses.
3. Customer support: Resolving your issues and answering your questions via 24/7 live chat and email.
4. Security assurance: Preventing fraud, money laundering, and other illegal activities.
5. Service improvement: Analysing your experience to improve the platform's performance and features.
6. Legal compliance: Actions required to comply with applicable laws and regulations.
7. Communication: Sending important notifications related to your account or our services.

We do not use your information for any purpose beyond those listed above.

hbeej never sells your personal information or shares it with unauthorised third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted partner organisations to handle specific services such as payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, technology infrastructure, and customer support. Only the minimum amount of information strictly necessary to perform those specific services is shared with these partners. They are contractually bound to follow our guidelines and privacy standards.

3.2 Legal Authorities

We may be legally required to provide information in response to a court order, legal process, or a valid request from a regulatory authority. In such cases, only the information specified in the request is provided.

3.3 Business Changes

If there is a significant change in the ownership or operations of hbeej for any reason, affected users will be notified of that change in advance. In all cases, your information will remain protected under this privacy policy.

The hbeej website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.

4.1 Types and Purposes of Cookies

• Essential cookies: Required to maintain your session and preserve your login state. Without these, the site cannot function properly.
• Performance cookies: Help us understand which pages are used most and where the site needs improvement.
• Functionality cookies: Remember your preferences (such as language selection) to provide a personalised experience.

4.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may affect some features of the site.

To ensure the security of your information, hbeej has implemented multiple industry-standard security measures:

• SSL encryption: All data transmitted between your browser and our servers is protected by advanced SSL encryption.
• Data encryption: Sensitive information stored on our systems (payment details, identity documents) is kept in an encrypted state.
• Access controls: Access to your information is restricted to authorised personnel only and is accessed solely when required for work purposes.
• Regular audits: The effectiveness of our security measures is regularly tested and evaluated.
• Password hashing: User passwords are never stored directly — they are processed through cryptographic hashing.
• Suspicious activity monitoring: Our systems continuously monitor for unusual login or transaction activity.

While we take the utmost care to protect your information, it is not possible to guarantee 100% security on the internet. We therefore advise you to be careful to keep your login details confidential.

hbeej retains your personal information only for as long as necessary. In general:

• All account information is retained for as long as your account remains active.
• Records of financial transactions are retained for a specified period after account closure in accordance with applicable legal obligations.
• Identity verification documents are retained for the legally required period.
• Customer support communication records are deleted or anonymised after a defined period.

Once the retention period has ended, information is securely deleted or anonymised in a way that means you can no longer be identified.

hbeej believes you should have full control over your own information. You have the following rights:

To exercise any of these rights, please contact our support team. We will respond to your request within the legally required timeframe. Please note that some rights may be limited due to legal obligations or legitimate interests.

hbeej strictly operates for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified during the account registration process. If it comes to our attention that a minor's information has somehow been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has mistakenly provided information on our platform, please contact us immediately.

We take extra precautions when it comes to financial transactions. Your mobile banking PIN or full account details used during transactions via bKash, Nagad, and Rocket are not stored on our servers. For bank transfers, applicable information is stored in an encrypted state.

Never provide your full payment PIN or password directly to any of our representatives. No member of our staff will ever ask for your full password.

hbeej's platform includes services from third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and payment processors. These third parties have their own privacy policies. We are not responsible for the collection of your information when you use their services.

We recommend that you review the privacy policy of each service provider.

hbeej reserves the right to update this privacy policy at any time. If there are any significant changes, we will:

• Publish the updated version on this page of the website.
• Change the "Last Updated" date at the top of the page.
• Notify registered users by email in the case of important changes.

If you continue using our platform after any changes, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

This privacy policy is governed by applicable laws and regulations. If you have any dispute or complaint regarding the protection of your information, please contact our support team first. We will always endeavour to reach a resolution through discussion.