Frequently Asked Questions
Answers to all your questions about hbeej, right here
You will find clear and detailed answers to any questions about depositing, withdrawing, claiming bonuses, cricket betting, or account matters on this page.
Whether you are new to hbeej or a long-time member — questions can come up. On this FAQ page we have gathered the most frequently asked questions about our platform in one place. From depositing via bKash or Nagad to withdrawing funds, understanding bonus terms, understanding cricket betting markets, or logging into your account — you will find clear answers to everything here. If you cannot find an answer to your question, get direct help through our 24/7 live chat or email.
Frequently Asked Questions
Contact & Support
The hbeej support team is active seven days a week, twenty-four hours a day. Day or night, Eid holiday or regular workday — you can get help at any time. Live chat typically gets a very quick response, so that is the best option for urgent issues.
Before contacting support, have your registered email or phone number, a brief description of the issue, and if needed, the transaction reference number or a screenshot ready. This helps identify the problem faster and reduces the time it takes to resolve it.
hbeej has two support channels. First, you can chat directly via 24/7 live chat from any page on the site — this is the fastest method. Second, you can send an email to [email protected]. Both channels offer support in Bengali and English.
Absolutely. The hbeej support team is ready to assist in both Bengali and English. You can write or ask in either language via live chat or email, and our team will reply in that same language.
How to Withdraw Money
Yes, but the wagering requirement must be met first. The wagering for hbeej's welcome bonus is calculated on the bonus amount only — not on the deposit. For example, if you receive a ৳1,000 bonus, placing ৳10,000 in bets will make the winnings from that bonus withdrawable (1,000 × 10 = 10,000).
The minimum withdrawal amount at hbeej is ৳800. This limit applies to withdrawals via any method — bKash, Nagad, Rocket, or bank transfer. Withdrawal requests below ৳800 are not processed.
No. For security reasons, withdrawals can only be made to a payment account registered in the player's own name. Withdrawal requests to bKash, Nagad, Rocket, or bank accounts in someone else's name will be rejected under our security policy. If you have an issue, contact support.
Withdrawal processing at hbeej generally takes between 10 and 45 minutes. There may be some variation depending on network load or bank processing times. If you have not received the funds within this period, let us know via live chat.
"Pending" means the request is in the verification process. This is usually completed within 45 minutes. If more time has passed and the status has not changed, contact live chat and provide the transaction details.
Cricket & Sports Betting
Yes. hbeej offers betting on various international cricket tournaments including BPL, T20 World Cup, and IPL. There are also opportunities to bet across multiple markets for big matches like Bangladesh vs India. Visit the cricket page for available matches and markets.
An accumulator bet is a method of combining multiple events into a single bet. The odds of each event are multiplied together to form the total odds, so the reward is much higher if you win. However, if even one event is lost, the entire bet is void. Both the risk and the reward are higher — so careful selection is important.
Decimal odds are straightforward — multiply the bet amount by the odds to get the total return (including the original stake). For example, if you bet ৳100 at odds of 2.50, you will receive ৳250 if you win. The profit beyond the original stake is ৳150. The higher the odds, the more uncertain the outcome and the bigger the reward.
The most popular markets in cricket betting include Match Winner (which team will win), Toss Winner, Highest Runs in the First Innings, Man of the Match, and Total Runs in a specific over. In T20 matches, "Number of Sixes" or "Runs in the Powerplay" markets are also quite popular.
Yes, hbeej has a live in-play betting feature. You can place bets in real time even after a match has started. The odds change according to the state of the match at that moment, so analysing the situation carefully before placing a bet gives you an advantage.
Member Account
Generally no. You can log in from any device using your registered username and password via the hbeej Login page. However, for security reasons, there may be a verification step the first time you log in on a new device.
Go to the hbeej Login page and select the option to create a new account. Fill in the required information and complete the registration. After creating an account, there is an opportunity to receive a 100% welcome bonus on the first deposit. Only those aged 21 or above may open an account.
You can reset your password using the "Forgot Password?" option on the login page. A reset link will be sent to your registered email. If the issue is not resolved, contact the support team via 24/7 live chat and provide your account details.
After logging into your account, some information can be updated yourself from the profile settings. However, for important changes such as your registered name or phone number, please get help from the support team. Relevant documents may be requested for identity verification.
How to Deposit Money
After logging into your account, go to the deposit option and select bKash. Follow the payment instructions shown — complete the bKash payment to the designated number and save the transaction ID. Once the payment is successful, the balance will be added to your account.
The minimum deposit amount at hbeej is ৳500. The same limit applies for every method — bKash, Nagad, Rocket, and bank transfer. That means you can start playing with just ৳500 and will also be eligible for the welcome bonus.
hbeej does not charge any deposit fee of its own. However, if your payment provider (such as bKash or Nagad) applies a processing charge for the transaction, that may apply according to their own policy. Check the charges for your payment method before making a transaction.
In some cases, a deposit may take a moment to reflect. Refresh the page a few minutes after the payment is completed. If it still has not been credited, contact the support team via live chat with the transaction ID or a screenshot. The issue will be resolved quickly.
The process is the same — select Nagad from the deposit menu, complete the Nagad payment following the indicated number and amount. The minimum deposit for Nagad is also ৳500, and once the payment is complete the balance is added automatically.
Have more questions? We are ready to help
If you did not find the answer to your question above, do not worry. The hbeej support team is by your side 24/7 — in both Bengali and English.
Live Chat — from any page on the site
Email: [email protected]
For ages 21+ only. Play responsibly.